Why we exist
We help create happy, high performing, tech-savvy practices
Train IT Medical was founded in 2006 by Katrina Otto to fill a growing need for independent, high-quality medical software training delivered by experienced professionals who truly understand the realities of healthcare.
After 20 years of evolution, we've grown from a software training provider to a comprehensive technology upskilling and consulting partner. We've learned that great training isn't about features, it's about helping your team use technology to make your practice better for everyone. Our purpose is to help you with what you need to create high performing, happier practices.
Our story
From software training to practice transformation
What started as training on Medical Director and Best Practice has evolved into something much bigger. We quickly learned that any software can be used badly, so we’ve made it our mission to help you use it well and stay confident as technology evolves.
We help practices move beyond basic training to:
- Use systems and data effectively
- Improve workflows and efficiency
- Reduce medico-legal risk
- Increase revenue
- Create better patient experiences
- Support team development
Katrina Otto
Meet our Founder & Principal
Katrina Otto is recognised as one of Australia's most sought-after speakers and consultants in healthcare. Known for her inspiring energy, deep industry knowledge, and empathetic approach to change leadership, Katrina brings a unique blend of credibility, clarity, and practical insight to every engagement.
With a 30-year career spanning medical practice management, education, and digital health, Katrina founded Train IT Medical in 2006 to fill a growing need for independent, high-quality medical software training delivered by experienced professionals who truly understand the realities of healthcare.
Katrina’s philosophy is simple: when we improve data and use of technology, nurture stronger communication and patient relationships, health outcomes improve, and so do the wellbeing and satisfaction of our practice teams.
Expertise
Meet our team
We are a team of experienced practice managers and clinicians who live the challenges of practice life - across rural, remote and urban settings, in Australia and beyond. With diverse subject-matter expertise and years of hands-on change leadership experience, we know what works and how to help your practice thrive.
Katrina Otto
Founder & Principal
- Bachelor of Adult Education
- Diploma of Business
- Cert IV Training & Assessment
- Certificate of Welfare
Sue Cummins
Senior trainer & project manager
- Bachelor of Arts
- Diploma of IT
- Cert IV Training & Assessment
Michelle Horswood
Practice Management & Nursing Consultant
- Registered Nurse
- Masters degree of Management
- Accredited Nurse Immuniser
- Graduate Certificate of Child & Family Health Nursing
- Diploma of Cardiopulmonary Technology
- NAATI Level 2 Auslan Interpreter
Brooke Colburn
Occupational Therapist & Clinical Advisor (Allied Health)
- Bachelor of Applied Science in Occupational Therapy, Sydney
Margaret Windsor
Registered Nurse, Trainer & Clinical Advisor (Nursing)
- Registered Nurse
- Cert IV Project Management
- Cert IV Training & Assessment
Andrea Edwards
Practice Owner & Manager
- Diploma of Finance
Monique Dickerson
Communications Trainer
- Bachelor of Adult Education
- Graduate Diploma of Trauma
- Certificate IV Training & Assessment (40122)
- Advanced Certificate of Personnel Management
- Certificate of Workplace Development
Daniel Marley
Registered Nurse
- Registered Nurse
- Bachelor of Nursing
- Cert IV Assistant in Nursing (AIN)
- Graduate Certificate in Perioperative Nursing (currently studying)