Practice Management – Beyond the Basics

✨ Course Overview

Practice Management Beyond the Basics
Build confidence, capability, and leadership skills to manage a modern general practice effectively.
This practical, experience-based course supports Practice Managers and senior admin staff to move beyond day-to-day survival and into proactive, strategic practice management — with a strong focus on systems, communication, and sustainable improvement.

🎓 What You’ll Get

• 5 video lessons — focused and designed to fit into busy practice life

• Downloadable resources — including the full presentation slides (PDF), printable cheat sheets, diagrams, and workflow tools

• Interactive learning — reflections and challenges to reinforce key concepts

• Certificate of Completion — automatically available when you finish the course

💡 All downloadable materials are available anytime from the Materials tab.

 🎯 Learning Objectives

By the end of this course, you’ll be able to:

1. Understand audit and compliance processes and your role in maintaining practice standards
2. Identify opportunities to automate workflows using digital tools
3. Improve communication across the practice — with patients, providers, and staff
4. Apply practical strategies for managing conflict and difficult conversations
5. Explore business and patient-care optimisation opportunities that support long-term sustainability

💡 Topics Covered

We’ll explore:

• Audit and compliance requirements in general practice

• Using digital technologies to streamline and automate administrative processes

• Communication strategies to improve teamwork, patient experience, and provider engagement

• Conflict management approaches for challenging situations

• Identifying opportunities to improve business performance and patient care outcomes

⏱️ Course Duration & Access

The course takes approximately 3 hours to complete, depending on how long you spend on reflections, quizzes, and practice activities.

You’ll have full access for 6 months from the date of purchase, so you can learn at your own pace and revisit the materials whenever you need.

🧩 Course Modules

• Introduction to the Course — 4.5 minutes

• Module 1: Understanding Audit and Compliance Processes — 30 minutes

• Module 2: Using Digital Technologies to Automate Processes — 10 minutes

• Module 3: Improving Communication with Providers, Patients, and Staff — 10 minutes

• Module 4: Strategies for Conflict Management — 30 minutes

• Module 5: Optimising Business and Patient Care Opportunities — 20 minutes

🏅 CPD Certificate

Once you’ve completed all lessons, your certificate will automatically appear above the Materials tab.
Simply click Download Certificate to save your record of completion.

📚 Extra Resources

Don’t miss the additional learning materials included with this course — all accessible from the Materials tab above.
You’ll also find more free tools, templates, and resources on our website — explore them here.

💬 Need Help or Personalised Support?

• Course access or technical support: [email protected]

• Tailored training for your team: [email protected]
  → Ask about our one-hour live coaching sessions with our expert trainers.