• Digital Transformation as a Quality Improvement Strategy
• Recalls and Reminders using Bp Premier & MedicalDirector
• Accreditation & Risk
• Heart Health Checks
• Managing Challenging Patient Behaviour
• Risk Management for Accreditation (using Bp Premier & MedicalDirector)
• Strengthening your team
• Leading from the middle
• Advanced Medical Receptionist Training
• Practice Management – Back to Basics
• Practice Management – Beyond the Basics
• Leading Quality Improvements – including PIP QI
• Accreditation (RACGP) standards relevant to Bp Premier
• Accreditation (RACGP) standards relevant to MedicalDirector
• Maximising benefit of digital health.
• Digital Health – optimise your tech stack.
• Advanced Tips for Bp Premier
• Advanced Tips for MedicalDirector
• Leading your team with self-care and team-care.
• Telehealth & MBS Item Numbers
• My Health Record, AIR and PRODA.
• Recalls, Reminders & Cancer Screening
• Data Driven Improvements (including data cleansing and coding)
• Building patient engagement/Maximising Revenue/MBS Item Numbers
• Using technology to identify care gaps
• Digital Health Improvements including the ‘Active Script List.’
• Patient registration and continuity of care.
• Using Pen CS &/or Polar for practice improvements
• Leading your team with self-care and team-care.
• Skills for conducting challenging patient and staff conversations
• Dealing with aggressive patients.