✨ Course Overview
Practice Management Beyond the Basics
Build confidence, capability, and leadership skills to manage a modern general practice effectively.
This practical, experience-based course supports Practice Managers and senior admin staff to move beyond day-to-day survival and into proactive, strategic practice management — with a strong focus on systems, communication, and sustainable improvement.
🎓 What You’ll Get
5 video lessons — focused and designed to fit into busy practice life
Downloadable resources — including the full presentation slides (PDF), printable cheat sheets, diagrams, and workflow tools
Interactive learning — reflections and challenges to reinforce key concepts
Certificate of Completion — automatically available when you finish the course
💡 All downloadable materials are available anytime from the Materials tab.
🎯 Learning Objectives
By the end of this course, you’ll be able to:
- Understand audit and compliance processes and your role in maintaining practice standards
- Identify opportunities to automate workflows using digital tools
- Improve communication across the practice — with patients, providers, and staff
- Apply practical strategies for managing conflict and difficult conversations
- Explore business and patient-care optimisation opportunities that support long-term sustainability
💡 Topics Covered
We’ll explore:
Audit and compliance requirements in general practice
Using digital technologies to streamline and automate administrative processes
Communication strategies to improve teamwork, patient experience, and provider engagemen
Conflict management approaches for challenging situations
Identifying opportunities to improve business performance and patient care outcomes
⏱️ Course Duration & Access
The course takes approximately 3 hours to complete, depending on how long you spend on reflections, quizzes, and practice activities.
You’ll have full access for 6 months from the date of purchase, so you can learn at your own pace and revisit the materials whenever you need.
🧩 Course Modules
Introduction to the Course — 4.5 minutes
Module 1: Understanding Audit and Compliance Processes — 30 minutes
Module 2: Using Digital Technologies to Automate Processes — 10 minutes
Module 3: Improving Communication with Providers, Patients, and Staff — 10 minutes
Module 4: Strategies for Conflict Management — 30 minutes
Module 5: Optimising Business and Patient Care Opportunities — 20 minutes
🏅 CPD Certificate
Once you’ve completed all lessons, your certificate will automatically appear above the Materials tab.
Simply click Download Certificate to save your record of completion.
📚 Extra Resources
Don’t miss the additional learning materials included with this course — all accessible from the Materials tab above.
You’ll also find more free tools, templates, and resources on our website — explore them here.
💬 Need Help or Personalised Support?
Course access or technical support: [email protected]
Tailored training for your team: [email protected]
→ Ask about our one-hour live coaching sessions with our expert trainers.
