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Confidentiality & Risk

2025 Compliance

Privacy, Confidentiality & Risk – including Bp Premier

295.00

Our clients love us
(and the feeling is mutual)

We have earned the trust of peak bodies and healthcare providers across Australia.

We love the work Katrina Otto does to improve general practice in Australia. It’s Katrina’s passion that meets her amazing training skill-set that empowers teams all around Australia.

Dr Lyn Wren

GP and Practice Owner, Quinns Mindarie Super Clinic

Many practitioners do not effectively use the software to manage recalls, centralised test tracking or centralised referral tracking to monitor patient continuity of care.

Katrina provides excellent education via webinars or she will come to the practice to provide one on one consultancy services which provides a good trouble shooting educational service.

Medico-Legal Risk Manager

Avant Mutual

The best in the business!

Jessica White

Chief Strategy & Partnerships, Best Practice Software

Huge thank you to both you and Michelle for an amazing set of workshops for our district.

The wealth of knowledge you both brought to our PHN was well beyond anything we could have ever hoped for.

Primary Health Network

Workforce Planning and Practice Support, Primary Health Networik

Train IT Medical is an expert clinical organization. CEO Katrina Otto’s expertise and willingness to engage in Aboriginal Organizations is unwavering.

Katrina has extensive experience with accreditation, Medicare and clinical audit reviews.

Katrina is culturally responsive, an expert in her field and very much proactive with her approach to working with Aboriginal Organizations.

Coonamble, Dubbo and Gilgandra Aboriginal Medical Services have benefited immensely since working with Katrina and Train IT Medical.

A/Prof Phil Naden

CEO, Coonamble, Gilgrandra Dubbo Aboriginal Medical Services

Many people talk about change in the health sector, Katrina is one of the very few who has experience of successfully delivering it.

If you are looking to significantly improve results, I recommend you contact Katrina

Phil Offer

CEO, Best Med

“This education will help improve my practice finances as well as minimise risk and improve my confidence. I plan to ensure eligible services are made to achieve optimal care and incentive payments.”

Practice Manager

My practice is so much better due to Katrina’s support!
I have been getting MD training and practice management support from Katrina Otto for over 10 years. Love it! Every time I have a new Registrar or nurse commence work I call Katrina for training. She is also a wonderful help with continual practice improvements.

I trust and recommend her exceptional professionalism and knowledge to all my peers.

Dr Ata Kichkin

GP and Practice Owner, Blue Shield Family Practice

I strongly recommend Katrina’s approach as an educator and trainer and acknowledge her vast experience and expertise in practice management and the role of digital health systems and programs in advancing medical practice management, data improvement, change management and clinical governance in this age of digital transformation.

Dr John Aloizos, AM

GP Clinical Lead

Katrina Otto is simply the best trainer in Australia for General Practice software, especially Best Practice and Medical Director. I have organised Katrina’s training in webinars and classrooms.

Katrina always leaves staff inspired to get the most out of their software to save themselves time, money and improve patient care.

Carey Doolan

Change Manager

If you are looking for informative, current/up-to-date information on processes in general practice you don’t need to look any further – Train IT Medical is your go-to as we navigate the challenges in general practice including MyMedicare, medical software training, digital health & leading QI just to name a few.

Practice Manager

Quinns Mindarie Super Clinic

Thank you for your assistance with the planning, transition and troubleshooting of such a large database between two software providers. Your assistance with planning before the transition and staff training set us up for a successful go live.

Having you on-site for the few days post transition was also invaluable to troubleshoot issues as they arose. As always, it is a pleasure working with you.

Dr Charbel Badr

Principal GP & Clinical Lecturer , Hunters Hill Medical Practice

Thanks for your outstanding presentation Katrina – you and Digital Health were a massive hit! 

APNA

Australian Primary Healthcare Nurses Associatin

By attending Katrina & Marg’s workshops I usually learn at least one tip which applies to common tasks performed in most consultations. That one tip can save me 10 seconds per consultation, that’s 300 seconds (5 minutes per day) x 25 minutes a week or 16 hours.

This saving will continue through the rest of my professional life saving me a month of work over 20 years.

Dr Vlad Matic

GP

Thanks for helping us successfully implement Best Practice. We have all learnt so much from you and have greatly appreciated your kindness, patience, expertise and guidance. We look forward to continuing to work with you in the future.

Dr Erin Waters

Medical Director , Townsville Aboriginal and Islander Health Service

Fantastic presenter! Paces all presentations really well, presents clearly with an obvious expert understanding of her subject, very empathic and genuine. Content was great.

Has a great, approachable style that hits the mark with GPs.

Dr Penelope Elix

GP & Medical Director, Medical Council of NSW

When everyone was talking about getting you onsite in the practice for the day, you’d been so hyped up by the other staff I was really worried you wouldn’t live up to the hype.

You far exceeded the hype!

Practice Owner

We express our heartfelt gratitude to Sue Cummins and Train IT Medical for their exceptional support and expertise over the past decade.

Sue’s extensive knowledge of medical IT systems has played a pivotal role in enhancing our service’s efficiency and effectiveness. The training and guidance she has provided have empowered our clinical team to navigate complex systems with confidence and ease.

Beyond her technical expertise, Sue’s unwavering dedication to our service has been truly remarkable. She takes the time to understand our unique challenges and needs, offering customised solutions that have significantly improved our workflows and patient care. We wholeheartedly recommend Sue and Train IT Medical.

LaVerne Bellear

CEO , Aboriginal Medical Services Redfern

Who we work with

Our team has over 100 years collective experience working in a diverse range of urban, rural and remote healthcare services.

General practices
Specialist practices
Aboriginal Community Controlled Health Organisations
Primary Health Networks
Community health centres
Allied health practices

Our clients

Book a FREE 30 minute strategy call with Katrina Otto

Whether you are looking to convert your practice software, team development or strategic consulting, we are here to help. Book a free consultation and let’s work together

Book now

Contact us